Payment/Shipping/Return Policies

Payments: We accept payments via "PayPal" or "Secure Invoice via Email". If you choose "Secure Invoice via Email", you will receive an email with a secure payment link from CSM West (email sent from quickbooks@notification.intuit.com). Invoices can be paid using a credit or debit card, bank account, PayPal or Venmo.

Shipping: Orders of $100.00 or more ship for free (per order per shipping location) for USA customers. Orders of less than $100.00 will include a flat shipping fee of $19.99 per order per shipping location (USA customers). Orders typically ship via a common carrier such as UPS or US Postal Service within 3 working days from receipt of your order payment. Orders ship from California and orders shipping within California will pay 7.75% sales tax. Canada customers will have a choice of international shipping options available through the US Postal Service.

Any damage or shortages must be noted with the carrier at the time of delivery. All claims must be reported to us within 7 days of delivery.

International customers will be liable for any VAT/duties that may be due on arrival.

Returns: All returns must have prior approval from TickTwister.us/CSM West. All returns must have a Return Authorization Form included within the return shipment.